Any item that had been modified from its original condition is not refundable. Any item that has been installed on the vehicle is not refundable. You can not ship items that have gasoline and other automotive fuels have been through in normal mail. They are considered hazardous waste. There is a 20 percent restocking fee for all items and the customer must pay return shipping. Shipping, credit card frees and tax are not refundable. Products must be returned in the brand new condition they were sent. There are no refunds on modifications or modified oem parts.
Please remember these policies are put in place in order to keep it fair for all customers.
Any cylinder head work is not refundable so be completely certain you want the work performed.
Due to hazmat all fuel lines must be in original packaging. Therefore, any returns must be in original packaging and unopened.
Any orders that fail initially will require an additional 24-48 hours of processing. Credit card processing must clear first before shipment is sent. All credit card cancellations will automatically deduct the fee. We do not control this fee so be mindful of your purchases.
Always enter a valid email and phone number so we can contact you in the event there is a delay in the ability to ship the product.
Any products lost in shipping will NOT be a refund rather a replacement ONLY!Replacement will only be done after the lost item insurance has been refunded to us as a seller and we will keep you posted as we receive information.
All fuel system components are made to order and are NOT refundable only replaceable in the event lost in shipping. Replacement will only be done after the lost item insurance has been refunded to us as a seller and we will keep you posted as we receive information.
Any purchases done through credit card that are refunded will have the credit card fee taken out of the refund regardless of when the refund occurs. The company that controls the credit card transactions immediately takes the fee out regardless of order status.
In order for a return process to be started you must send a picture of the product in new condition. This does not mean this is full return approval. The product must be inspected upon return. If the item shows wear or use the refund will not be approved. The customer must pay for shipping to return the product to the customer. If the shipping is not paid within 30 days the customer forfeits the product.
Coupons and sale items can not be combined. In the event a transaction has allowed a combined coupon with sale price the sale will be void and the money will be returned.
All maf housing order are special order and are 20 percent restocking fee.
All returns are subject to approval and all products are tested and proven to work and be valid to each application.
Any product that a label has been made is considered shipped and is a 20 percent restocking fee. This is because many times it can take up to 48 hours or sometimes longer for a tracking to update and the product is already shipped. We have no control over when the post decides to enter the scan into the system. Sometimes it will literally show label created for days and just show up,. This is normal. We continue to use the USPS because the 100 percent success delivery. After USPS holidays you can expect this to happen up to 72 hours or longer. We can NOT stop an in route package.
There is an additional 3 percent return charge to affirm users due to high cost taken from using affirm.
Any product that is a special order item and is not normally stocked directly is a 20 percent cancellation fee.
order more than 30 days after shipment can not be returned
ALL TUNES ARE FOR OFF OFF-ROAD USE ONLY. It is the owners responsibility to abide by the law. Any modification and tuning increases stress on components beyond the original design. All tuning exceeds factory limitations and has inherent risks. We are not liable for any damages but we do provide the safest tune possible within the customers request.
Any cancellations require a notification 72 hours in advance. If there is an issue with the vehicle in order to finish the tune of another day there will be an additional charge of $250. Please make sure that your vehicle is in working order. If you come here, we are willing to do a boost leak test for $50 and a total pre-inspection for $105 in person. This is not available from remote tuning and can only be done in person. This often find problems before you put the car in the dyno and spend the extra money. E-tune deposits are non refundable after 90 days.